Mida @Microsoft Ignite 2019
Also this year Mida will participate in the “Microsoft Ignite 2019”, an event that will take place in Orlando (FL) from 4th to 8th November at Orange Country Convention Centre.
Microsoft Ignite - dedicated to MS distributors - expects to register important numbers: 1.000 sessions, more than 200 practical experiences, over 25.000 professionals from the software development, security, architecture & IT areas.
The five-day-agenda will give participants the opportunity to take part in workshops, make practical experiences and discover new products. The training approach is decisively practical and will comprehend training sessions on real-world scenarios, designed to be experienced in sequence. Each session is built on the skills learned in the one previous. This will provide a more comprehensive set of skills to continue to build on.
During Microsoft Ignite, we will present Mida Call Centre and Recorder’s new functionalities. The solutions are 100% integrated with Microsoft Teams and at the moment we are the only company able to provide a software solution for enterprises that use Teams and have the urgency to record and save conversations either for international law requirements or internal policies.
Mida is Microsoft Co-sell certificated Partner and the event will also be a chance for us to meet Microsoft salespeople, Service Providers and System Integrators, to discuss with them the actual market needs in terms of software solutions for Unified Communications, and in general to create long-lasting connections. You will meet us at booth #2326, where we will be together with our long-term partner Ribbon.
Save the date:
Microsoft Ignite
November 4–8, 2019
Orange County Convention Center, Orlando (Florida)
Won’t you be there? Email us or call us and we will schedule a call or a meeting according to your agenda!
MIDA @Ribbon Partner Summit 2019 - Prague
Mida Solutions will participate in Ribbon Partner Summit 2019, the event Ribbon dedicates to its strategic partners in the EMEA area. The event will take place on the 15th of October at Prague Corinthia Hotel and has a busy schedule of speeches aimed to share key market insights and new solution ideas, to empower the important partnership Ribbon has with Mida and with other important players around the world.
New perspectives, new opportunities, and different approaches to do business in the field of Unified Communications will be in the order of the agenda as Ribbon’s approach, just like Mida’s, is to evolve together with the market, according to new different needs. The Summit will be followed by a dinner, where participants will have many networking chances.
Mida and Ribbon have been a partnership since 2016, to provide organizations with a robust set of customer engagement tools, like LiteCallCentre and Recorder, delivered in a common toolset, in our Mida Platform App Suite.
Ribbon Partner Summit will be the occasion to see again the persons we have been working with for a long time, to meet in-person professionals that work with us on common projects, and to discuss Mida-Ribbon technological partnership evolution with new persons.
Save the date:
Ribbon Partner Summit 2019
October 15, 2019
Corinthia Hotel Prague
Want to know more about our partnerships? Email us at info@midasolutions.com
Control & Trading room do it smart - 16th october 2019
We are pleased to announce that we are sponsoring also on the second edition of the event “Control & Trading room do it smart” which will be hosted in Milan on the 16th of October.
After the success of the first edition in Rome, Mida together with Weytec and Sphera Service is organizing one of the most interesting event of the year about new technologies and Smart applications for control and trading rooms.
The 15-years-experience in Unified and Professional Communication and the expertise in developing trading rooms native tech solution, for recordings and call queueing, makes Mida the perfect partner for companies working in the financial sector.
We are fully conscious of the framework of the delicate regulations in which trading rooms operate, and therefore our solutions are designed to address the international laws and requirements (MiFID, GDPR,...), guarantee data breach prevention, and all security issues related to such environments.
MidaRec has been enriched with call-match features and end-to-end monitoring leading to a complete solution addressing compliance recording needs. All relevant processes can be automated for greater efficiency and tracked according to leading standards like blockchain architectures.
In addition, it can be completely integrated with the existing VoIP or legacy infrastructure (e.g.trading turrets, Cisco CUCM, Skype for Business and Teams, IP-Phones, …)
Our partners for this event are WEYTEC, which is the world market leader for the technical provisioning of trading floors and is increasingly active in the area of command and control rooms, and Sphera Service, the leader in the design, construction, integration and maintenance of the main telecommunication and Unified Communication systems.
Not registered for the event yet? Book your seat at marketing.it@weytec.com
And save the date:
16th October 2019, 2-7 pm
@WEY TECHNOLOGY srl – Via Cornalia 10 – 20124 Milano
Directions:
Metro: MM Green, Gioia station
Car: in front of the showroom you can find a pay parking
Train: 5 minutes walking from Central Station
Sangoma PBXs and Mida OperatorConsole: Certified Compatibility even for Visually Impaired users
We have already presented Sangoma and Mida Solutions in previous news: Sangoma Technologies is a global leader in the Unified Communications (UC) solutions for SMBs, enterprises, OEMs, and service providers across the globe, offering on-premise and cloud UC solutions, session border controllers (SBCs), IP phones, and VoIP gateways. Mida Solutions is an Italian company focusing on Unified Collaboration and Professional and Critical Communication, with more than 15 years of experience in call center needs. Thanks to the recent certification of Mida OperatorConsole, the solution for operators and agents by Mida, to be compatible with Sangoma PBXs, call centers can now leverage on new powerful solutions for their needs.
Sangoma’s PBXact business phone system is an award-winning, fully-featured IP PBX designed with Unified Communication features for organizations needing mobility, productivity, and collaboration capabilities.
Web-based and accessible almost from anywhere and from any device, Mida OperatorConsole boasts even an extremely relevant feature: it can be accessed even by visually impaired people, giving them the possibility to operate and complete advanced call management actions without any restriction. It deeply integrates with 3rd party software for screen reading, like JAWS, MAGic or Cobra, ensuring a great experience and usability with the most common and familiar platforms. Thanks to this and all the other features, it is perfect for those companies with remote or smart workers, that will always be able to complete all call management actions, even the more advanced ones, like camp-on, call parking or consult transfers.
The compatibility of Mida OperatorConsole with Sangoma PBXs allows customers to rely on certified support with the underlying technology, providing all these advanced features with extremely fast and easy installation and configuration.
“Mida created a value-added solution for Sangoma PBXact, that expands upon the existing technology found in Exactview to provide an even richer experience for visually impaired and blind customers. Mida has successfully deployed many installations and received positive feedback thus far. An exciting feature of the call attending Mida OperatorConsole is that it is designed to enable visually impaired people to easily perform call management actions,” said Jim Machi, VP – Marketing at Sangoma.
To read more about Sangoma PBXact, visit https://www.sangoma.com/
“We are really proud to be partnering with a Company like Sangoma. The high quality of its PBXs and the efficiency of our Operator Console will definitely represent a reliable solution for all of those customers requiring for UC features for their business. Moreover, the included compatibility with third-party software for visually impaired operators and the remote access to the console gives companies the possibility to provide workers with high flexibility. We are sure all parts will be satisfied”
To read more about Mida Solutions, visit http://www.midasolutions.com/
About Sangoma
Founded in 1984, Sangoma Technologies Corporation is publicly traded on the TSX Venture Exchange (TSX VENTURE: STC). Sangoma Technologies is a trusted leader in value-based Unified Communications (UC) and UC as a Service (UCaaS) solutions for SMBs, enterprises, OEMs, carriers, and service providers. Sangoma’s Voice over IP offerings include on-premises and cloud-based phone systems, SIP trunking services, and telephony hardware. Sangoma’s products and services are used in leading PBX, IVR, contact center, carrier networks, and data communication applications worldwide. Sangoma is the primary developer and sponsor of the Asterisk project, the world’s most widely used open-source communications software, and the FreePBX project, the world’s most widely used open-source PBX software. Businesses can achieve enhanced levels of collaboration, productivity, and ROI with Sangoma. Everything Connects, Connect with Sangoma!
About Mida Solutions
Mida Solutions is a high skilled Italian company focusing on Unified Collaboration and Professional Communication. Since 2004, thanks to its employee’s unique expertise, it offers a complete suite of advanced services and voice applications, with the mission to provide value-added innovative technologies for communication. The well-established partnership with major players allows Mida Solutions to deliver reliable and innovative solutions based on market leader technologies. Mida Solutions is an ISO 9001:2015 certified company and offers reliable product suites and a set of support and professional services. Mida's vision is to take care of all customers’ needs in all phases ensuring best class service quality.
Ribbon Perspectives Spotlight: Mida Solutions works with Ribbon to provide call center capabilities for Microsoft Teams on Microsoft Azure.
Microsoft Teams has been adopted faster than any other business application in the company’s history. As the preferred client for intelligent communications, we are seeing more and more organizations include it in their enterprise telephony plans. Mida Solutions is adding call center capabilities to Teams with their LiteCallCenter (LCC).
On display at Ribbon Perspectives next week, the Mida LCC leverages Ribbon’s certified SBCs to connect the Microsoft Phone System and connect Teams clients to advanced calling features:
- completely customizable call queueing and call taking modules with editable working hours, audio messages, smart call distribution, holidays and more;
- compliance recording system perfect to ensure regulation compliancy, with call-matching, call-probing and call scenario reconstruction;
- web-based operator console with consult transfer, call parking and call camping;
- real-time and statistic reports designed to be viewed even on wallboard.
When coupled with the Ribbon SBC SWe Lites, Mida LCC offers a Teams call center solution that is completely contained in the Azure cloud. The extremely easy integration of Mida LCC with Ribbon SBCs can be completed in just 5 steps. The flexible, web-based solution includes intuitive user and administration interfaces, accessible by the visually impaired; answering the needs of smart and remote workers without placing limits on Teams or the Azure cloud.
Visit the Mida Solutions booth at Perspectives 19 to see how Ribbon SBCs and Mida solutions enhance intelligent communications in Teams on Azure!
Mida LiteCallCenter: powerful, reliable and lite as a cloud!
Boost your communication center with a complete and advanced call taking and managing service.
Microsoft is definitely one of the most relevant actors in a market pushing companies and organizations to cloud systems. Its brand-new Intelligent Communication (aka Unified Communication) platform, Teams, is a clear example of this push and highlights the relevance of Microsoft, with high investments in terms of solution development, promotion and selling.
This new cloud-based platform will couple with the old (but still effective and reliable) one, Skype for Business, now designed to address on-prem installations mainly.
The on-premises installations are not to be considered any less relevant or strategically important in terms of business incomes. There are millions of users worldwide still using Skype for Business who are not planning to move to Teams any time soon, both for economic and for geographical reasons. For example, these may be small and medium-sized enterprises that have invested in Skype for Business, companies that are operating in poor network coverage areas or those needing to manage calls locally for internal or international reasons.
At the end of the day, both Skype for Business and Teams are extremely useful platforms which help customers boost their communications with efficient call, conferencing and sharing tools. In the case of call centre needs, such as advanced call taking, interactive voice response systems, call queueing and smart distribution, it is possible to integrate the two platforms with third party solutions like Mida LiteCallCenter (LCC).
Mida LiteCallCenter (LCC) is a light-weight, cost-effective, and yet complete solution providing the call queueing and forwarding mechanisms needed to set up a Call Center and manage incoming calls.
It allows forwarding calls to the desired operators or queue agents (even in case of multi-branch call centers), managing waiting time in a flexible manner, with customizable call treatments and voice prompts. Each queue can have its dedicated messages, working hours, timeouts, agents, overflows and routing algorithm (e.g. skill-based, round-robin, idle-time).
Administration of LCC is performed through an intuitive and web-based interface, without any need to install dedicated clients. Agents can receive incoming calls either using standard IP phones or using Mida Operator Console, a web-console providing basic (answer, hold/resume, transfer) and advanced (park, camp, consult transfer) call handling functions. On top of this, a dedicated Supervisor Console allows Call Center managers to get a complete, real-time view of the on-going activities and act upon queues and agents. Mida LCC and Operator Console require the presence of an SBC in order to interface with the MS environment (S4B or Teams).
The solutions are based on a single platform supporting all relevant communication technologies, thanks to its ‘umbrella approach’, while the extremely flexible architecture allows users to deploy it on-premises, in the cloud, or even in a hybrid environment. This means it ensures deep and complete compatibility even in case of migration from Skype for Business to Teams, without any need to opt for new products.
Contact Mida Solutions for more details.
Sangoma PBXs and Mida Operator Console Offers Certified Compatibility for Customers
Sangoma Technologies is a global leader in delivering Unified Communications (UC) solutions for SMBs, enterprises, OEMs, and service providers across the globe. The company’s offerings include on-premise and cloud UC solutions, session border controllers (SBCs), IP phones, and VoIP gateways. Mida Solutions is an Italian company focusing on Unified Collaboration and Professional and Critical Communication. Mida Operator Console is the attendant console offered by Mida Solutions, boasting more than 15 years of experience in call center needs. Sangoma recently certified Mida Operator Console as a compatible solution for Sangoma PBXs.
Sangoma’s PBXact business phone system is an award-winning, fully-featured IP PBX designed with Unified Communication features for organizations needing mobility, productivity, and collaboration capabilities.
Mida OperatorConsole is completely web-based and, thanks to the seat-less philosophy at the core of its architecture, it can be accessed almost from anywhere and from any device. This is perfect for those companies with remote or smart workers, that will always be able to complete all call management actions, even the more advanced ones, like camp-on, call parking or consult transfers.
Moreover, the solution is well-known even for its compatibility with the market-leading software for visually impaired people, such as JAWs, MAGic or Cobra.
The compatibility of Mida OperatorConsole with Sangoma PBXs allows customers to rely on certified support with the underlying technology, providing all these advanced features with extremely fast and easy installation and configuration, while the presence in CONSIP lists ensure public administrations the best price.
“Mida created a value-added solution for Sangoma PBXact, that expands upon the existing technology found in Exactview to provide an even richer experience for visually impaired and blind customers. Mida has successfully deployed many installations and received positive feedback thus far. An exciting feature of the call attending Mida OperatorConsole is that it is designed to enable visually impaired people to easily perform call management actions,” said Jim Machi, VP – Marketing at Sangoma.
To read more about Sangoma PBXact, visit https://www.sangoma.com/
“We are really proud to be partnering with a Company like Sangoma. The high quality of its PBXs and the efficiency of our Operator Console will definitely represent a reliable solution for all of those customers requiring for UC features for their business. Moreover, the included compatibility with third-party software for visually impaired operators and the remote access to the console gives companies the possibility to provide workers with high flexibility. We are sure all parts will be satisfied”
About Sangoma
Founded in 1984, Sangoma Technologies Corporation is publicly traded on the TSX Venture Exchange (TSX VENTURE: STC). Sangoma Technologies is a trusted leader in value-based Unified Communications (UC) and UC as a Service (UCaaS) solutions for SMBs, enterprises, OEMs, carriers, and service providers. Sangoma’s Voice over IP offerings include on-premises and cloud-based phone systems, SIP trunking services, and telephony hardware. Sangoma’s products and services are used in leading PBX, IVR, contact center, carrier networks, and data communication applications worldwide. Sangoma is the primary developer and sponsor of the Asterisk project, the world’s most widely used open-source communications software, and the FreePBX project, the world’s most widely used open-source PBX software. Businesses can achieve enhanced levels of collaboration, productivity, and ROI with Sangoma. Everything Connects, Connect with Sangoma!
About Mida Solutions
Mida Solutions is a high skilled Italian company focusing on Unified Collaboration and Professional Communication. Since 2004, thanks to its employee’s unique expertise, it offers a complete suite of advanced services and voice applications, with the mission to provide value-added innovative technologies for communication. The well-established partnership with major players allows Mida Solutions to deliver reliable and innovative solutions based on market leader technologies. Mida Solutions is an ISO 9001:2015 certified company and offers reliable product suites and a set of support and professional services. Mida's vision is to take care of all customers’ needs in all phases ensuring best class service quality.
SBC: on-prem is getting cloud!
Nowadays enterprises and other organisations are being pushed to move to the cloud for faster, easier and more involved communication and collaboration.
As we have seen in previous articles, enterprises and organizations are moving to the cloud for improved communication and collaboration.
With Teams, its brand-new cloud-based platform, Microsoft is definitely one of the most relevant actors in the show. This is the platform on which Microsoft is mainly focusing its efforts on, with events, marketing and many other promotional actions.
What for Skype for Business? It keeps perfectly answering to all those needs of on-prem installations, representing an absolutely relevant part of the market, with millions of users using it. Think about all the small to medium sized enterprises that invested on Skype for Business for their communications, or those Companies that need to manage calls locally (for particular policies), or to those operating in areas with low network coverage quality.
All of these installations are not less relevant than any other. Advanced services, like call recording or call center feature, are still granted thanks to the new SBCs (Session Boarder Controller), designed to provide additional features while connecting the on-prem installation with the external network.
Mida Solutions, working with the SBCs certified with Microsoft technologies, enables on-prem and hybrid installation to get those services, with its MidaRec and Mida Lite Call Center
MidaRec is a recording system provided by Mida Solutions that can easily record both Skype for Business and Teams communications as well as a variety of other technologies. It has become well-established both in the critical communication and in the financial world, where recording systems are challenged with maximum quality and reliability requirements.
MidaRec is composed by two different modules: the recording module (MidaRec Gateway) and the archiving module (Mida Archiver).
The recording module is dedicated to interfacing with the various environments, collecting information (both audio track and metadata) and sharing them with the centralised archiving system. By its nature, it is a distributed element, deployed where calls need to be recorded (both on-premises or in a service provider’s datacentre).
Mida Archiver is where recordings are stored for long-term retention and can be easily accessed by authorised people. This module provides many advanced features, enabling it to cope with the most restrictive international regulations like MiFID I, MiFID II and GDPR. The most relevant ones are: anti-tampering protection (with notifications for system access, file opening and/or downloading), AES file encryption up to 256bit and file compression.
Included in the Mida Archiver module, there is even a complete yet simple to use playback station, accessible almost from anywhere and from any device, as the system web portal is completely web based. Through this, it is possible to view, listen, mark, and comment on audio files, as well as complete advanced call scenario reconstruction for analysis.
Mida Lite Call Center (LCC) is a light-weight, cost-effective, and yet complete solution providing the call queueing and forwarding mechanisms needed to set up a Call Center and manage incoming calls.
It allows forwarding calls to the desired operators or queue agents (even in case of multi-branch call centers), managing waiting time in a flexible manner, with customizable call treatments and voice prompts. Each queue can have its dedicated messages, working hours, timeouts, agents, overflows and routing algorithm (e.g. skill-based, round-robin, idle-time).
Administration of LCC is performed through an intuitive and web-based interface, without any need to install dedicated clients. Agents can receive incoming calls either using standard IP (SIP) phones or using Mida Operator Console, a web-based interface providing basic (answer, hold/resume, transfer) and advanced (park, camp, consult transfer) call handling functions. On top of this, a dedicated Supervisor Console allows Call Center managers to get a complete, real-time view of the on-going activities and act upon queues and agents. Mida LCC and Operator Console require the presence of an SBC in order to interface with the MS environment (S4B or Teams).
The solutions are based on a single platform supporting all relevant communication technologies, thanks to its ‘umbrella approach’, while the extremely flexible architecture allows users to deploy it on-premises, in the cloud, or even in a hybrid environment. This means it ensures deep and complete compatibility even in case of migration from Skype for Business to Teams, without any need to opt for new products.
Contact Mida Solutions for more details.