We have already presented Sangoma and Mida Solutions in previous news: Sangoma Technologies is a global leader in the Unified Communications (UC) solutions for SMBs, enterprises, OEMs, and service providers across the globe, offering on-premise and cloud UC solutions, session border controllers (SBCs), IP phones, and VoIP gateways. Mida Solutions is an Italian company focusing on Unified Collaboration and Professional and Critical Communication, with more than 15 years of experience in call center needs. Thanks to the recent certification of Mida OperatorConsole, the solution for operators and agents by Mida, to be compatible with Sangoma PBXs, call centers can now leverage on new powerful solutions for their needs.
Sangoma’s PBXact business phone system is an award-winning, fully-featured IP PBX designed with Unified Communication features for organizations needing mobility, productivity, and collaboration capabilities.
Web-based and accessible almost from anywhere and from any device, Mida OperatorConsole boasts even an extremely relevant feature: it can be accessed even by visually impaired people, giving them the possibility to operate and complete advanced call management actions without any restriction. It deeply integrates with 3rd party software for screen reading, like JAWS, MAGic or Cobra, ensuring a great experience and usability with the most common and familiar platforms. Thanks to this and all the other features, it is perfect for those companies with remote or smart workers, that will always be able to complete all call management actions, even the more advanced ones, like camp-on, call parking or consult transfers.
The compatibility of Mida OperatorConsole with Sangoma PBXs allows customers to rely on certified support with the underlying technology, providing all these advanced features with extremely fast and easy installation and configuration.
“Mida created a value-added solution for Sangoma PBXact, that expands upon the existing technology found in Exactview to provide an even richer experience for visually impaired and blind customers. Mida has successfully deployed many installations and received positive feedback thus far. An exciting feature of the call attending Mida OperatorConsole is that it is designed to enable visually impaired people to easily perform call management actions,” said Jim Machi, VP – Marketing at Sangoma.
To read more about Sangoma PBXact, visit https://www.sangoma.com/
“We are really proud to be partnering with a Company like Sangoma. The high quality of its PBXs and the efficiency of our Operator Console will definitely represent a reliable solution for all of those customers requiring for UC features for their business. Moreover, the included compatibility with third-party software for visually impaired operators and the remote access to the console gives companies the possibility to provide workers with high flexibility. We are sure all parts will be satisfied”
To read more about Mida Solutions, visit http://www.midasolutions.com/
About Sangoma
Founded in 1984, Sangoma Technologies Corporation is publicly traded on the TSX Venture Exchange (TSX VENTURE: STC). Sangoma Technologies is a trusted leader in value-based Unified Communications (UC) and UC as a Service (UCaaS) solutions for SMBs, enterprises, OEMs, carriers, and service providers. Sangoma’s Voice over IP offerings include on-premises and cloud-based phone systems, SIP trunking services, and telephony hardware. Sangoma’s products and services are used in leading PBX, IVR, contact center, carrier networks, and data communication applications worldwide. Sangoma is the primary developer and sponsor of the Asterisk project, the world’s most widely used open-source communications software, and the FreePBX project, the world’s most widely used open-source PBX software. Businesses can achieve enhanced levels of collaboration, productivity, and ROI with Sangoma. Everything Connects, Connect with Sangoma!
About Mida Solutions
Mida Solutions is a high skilled Italian company focusing on Unified Collaboration and Professional Communication. Since 2004, thanks to its employee’s unique expertise, it offers a complete suite of advanced services and voice applications, with the mission to provide value-added innovative technologies for communication. The well-established partnership with major players allows Mida Solutions to deliver reliable and innovative solutions based on market leader technologies. Mida Solutions is an ISO 9001:2015 certified company and offers reliable product suites and a set of support and professional services. Mida’s vision is to take care of all customers’ needs in all phases ensuring best class service quality.