Mida Solutions deployed several Software Application to improve users productivity and and efficiency in the Industry area.

Main examples are:

• XML Services: This services create value for customers IP phones, implementing special fetaures available directly on the phones.
• Mida Advanced Billing, the Mida solution for Enterprise billing systems in VoIP networks.
• Mida Voice WMF, the Mida solution for remote Work Force Management in VoIP networks.

In case of Public Administration and Government institutions, very important are all Applications that may enhance communication with, and responsiveness to, the public.

Mida OpenIVR Solutions may create the difference, so improving company efficiency and customer satisfaction.
Just a few examples on how Mida OpenIVR Solutions may help Public Administration institutions:

• Solution for Automatic Bill Availability Notification
• Solution for Bill Amount Notification.

Customers in the Finance area have often a multi site organization, with one single entry point for VoIP Application Management in their VoIP networks.
As an example, many Banks are currently implementing this Communication Network Architecture.

In this technology framework, our solution for managing Automatic Call Distribution and Incoming Call Routing is what these customers are often looking for. Mida Solutions Queue Manager is currently deployed in many Banks and Public Companies to deliver Automated Attendant, Call Parking, Automatic Call Distribution (ACD) and Routing of incoming phone calls features.

Mida Solutions Queue Manager is in the same time providing a powerfull Operator Console for managing all incoming calls from operator PC in an easy and efficent way. Mida Operator Console has been certified to be used by blind operators too.

This complete Application Framework, providing different functionalities, has been proposed with success to several Healthcare companies.
It completes the capabilities of these customers VoIP networks by providing a fully feature Application Bundle, focused on solving Healthcare Companies communication needs.

Mida Solutions Healthcare Bundle includes:

• Mida IVR capabilities, including Mida Voice Office Application, to provide voice applications and Interactive Voice Responder (IVR) solutions
• Mida Operator Console for incoming calls management, certified for blind operators
• Mida Billing Application, based on modular and open architecture, providing a fully featured and flexible set of Billing and Accounting Documentation