MIDA @BECONNECTEDDAY - MILANO 2020
Mida will be a Gold sponsor at the "Be Connected Day" event, which will be held on 2nd and 3rd April at Microsoft House Milan.
This is the only event of this kind in Italy, where we will talk about the panorama of intelligent communications and the future scenarios that lie ahead for companies that will use Microsoft's communication tools.
During the event, there will be many speeches by experts in the sector and we are proud to have our colleague Giovanni Nieddu (Business Development Manager) - with more than 30 years of professional experience - whose speech "Mida Attendant Console for Teams" is expected for the 13.00 AM. Giovanni’s speech will include the panoramic on those that have been the developments of our R&D team in the last months: the research focused - for the world Microsoft - especially on the creation of three products integrated with Teams, an Attendant Console, a Contact Center, and a recording tool. Giovanni will present at BCD20 the Mida Attendant Console for Teams, an Attendant Console that will not regret the advanced features that the sector enterprise is accustomed to having on traditional voice collaboration tools, such as camp-on, call-park, and pick-up selective call waiting.
Just the research of our team of engineers led us to be the first Company to provide UC solutions for Microsoft. Our products are completely integrated with the Teams console, from which they take their cue for the user interface, designed to guarantee professional experience both to the recipient operator and to the operator who makes more important use of the operator console in a manner, such as for example the call center operators.
If you are curious and want more information, register here and participate by following the online event to listen to Microsoft experts and get a free consultation from our technicians!
Save the date:
BeConnected Day
2nd - 3rd April, 2020
Microsoft House Milan
Won’t you be there? Write us an email and we’ll find another day to schedule a meeting.
MIDA @MICROSOFT IGNITE THE TOUR 2020 - AMSTERDAM
Mida will still be a sponsor of Microsoft, this time at the event, "Microsoft Ignite The Tour Amsterdam", that will be held 11th and 12th March at RAI Amsterdam.
During the event, Microsoft Ignite The Tour Amsterdam we will introduce visitors to the last products developed by our R&D department for the environment Microsoft Teams: Mida Attendant, Mida C³ Cloud Contact Center and Mida Recorder.
Mida has been the first company to provide Unified Communications services for Microsoft: thanks, with our software 100% integrated is possible to manage with advanced tools and professional (including selective pick-up of calls hold on, camp on, call park) the calls directly from Microsoft Teams Client or record them if is required for internal policies or international law (GDPR/PCI DSS). Also, all three solutions have been certified “co-sell ready” by Microsoft.
If you want to receive more information or to see a live demo, come to find us at Amsterdam, we will be at booth #515!
Book a meeting with our team: click here
Save the date:
Microsoft Ignite The Tour Amsterdam
11th – 12th March 2020
RAI Amsterdam
Won’t you be there? Write us an email and we’ll find another day to schedule a meeting.
Updating 03/03/2020
We are sorry to inform you that the Microsoft Ignite The Tour Amsterdam event has been CANCELED to prevent the health and safety of all participants due to virus COVID-19.
MIDA MAINTAINS THE ISO 9001 CERTIFICATION
Mida is proud to announce the successful ISO 9001:2015 certification maintenance test, issued by DNV GL -one of the leading global providers of certification of the system.
The certification ISO 9001 is the world’s most recognized international standard for quality management systems (SGQ), published by ISO (International Organization for Standardization).
"System Management Quality" refers to a set of planned, coordinated and systematics activities to guide and monitor the quality organization, establishing its policy, objectives, and methods for achieving them.
The certification standard provides that the organization has a management system to meet customer expectations, achieved by providing top quality service, excellent customer support, and a constant improvement process.
Using certification helps to guarantee MIDA customers receive consistent, high-quality products and services.
It is also then true that from our perspective, operate in accordance with the directives set by System of Quality, allow us to be more efficient and in particular:
- contain cost, going to eliminate inefficiencies and consequently increasing profit
- to improve the satisfaction of our customer, increasing the loyalty
- to improve our image and credibility
- to have complete process integration
- to take a factual decision
- to make continuous improvement of the company organization
We plan to continue in the course of 2020 on the path outlined, but also to insert new procedures and best practices that allow us to be even more efficient in managing business processes.
MIDA @ENTERPRISE CONNECT - AUG. 3rd-6th 2020
To safeguard the health and safety of all participants, due to the Coronavirus, the organization of the event decided to postpone "Enterprise Connect" to September 27th- 29th, 2021 at Gaylord Palms Resort & Convention Center, Orlando, Florida.
We are glad to announce to you, that Mida Will be a sponsor of "Enterprise Connect", the main event for the Unified Communications and Collaboration sector, scheduled from 30th March to 2nd April at Gaylord Palms Resort & Convention Center, Orlando, Florida.
The program EC2020 will touch 10 thematics areas:
- Contact Center & Customer Experience
- Communications & Collaboration 2023
- Cloud Communications
- Embedded Communications & APIs
- Management & Security
- Practical AI
- Strategic Leadership
- Team Collaboration
- Unified Communications
- Video Collaboration & A/V
There will be also keynote and general sessions during all the day, with more than 60 conferences and more than 220 exhibitors.
The event will be an occasion for presentation to the United States audience the products that in the last months we have developed for the Microsoft Teams environment: Mida Attendant, Mida C³ Cloud Contact Center and Mida Recorder. Totally web-based, 100% integrated with Teams, they have all reached the level of Microsoft "co-sell" ready.
We have been the first company to provide a software solution for enterprises that use Microsoft Teams and want to transfer their corporate communications system into Microsoft Teams, to manage and save the conversations for international law or internal policies.
Recently our team of Research & Development has introduced big implementations in particular on the Attendant Console, which will be presented for the first time publicly at EC2020. Curious to find out more? Come to meet us at booth #643!
SUBSCRIBE NOW! and use the MIDA SOLUTION promo code: you will get access to a $400 discount on your ticket!
For more information about the event: https://www.enterpriseconnect.com/orlando
Save the date:
Enterprise Connect
August 3rd-6th, 2020
Moscone Center, San Francisco, CA.
Won’t you be there? Write us an email and we’ll find another day to schedule a meeting.
MIDA @MICROSOFT IGNITE THE TOUR 2020 - DUBAI
Mida continues to be a sponsor of Microsoft, this time at the “Microsoft Ignite the Tour Dubai” event to be held on 10th - 11th February, at Dubai World Trade Center.
On the occasion of Microsoft Ignite, we will bring our products, tested and 100% integrated into the Microsoft Teams environment: Mida Attendant, Mida C³ Cloud Contact Center and Mida Recorder. Up to now, we are the only company able to provide a software solution to enterprises that use Teams and need to professionally manage their call center/contact center or to record and save the conversation for both legal requirements international or internal policies.
The integration of our solutions in the Microsoft environment is certificated also at the status "co-sell ready", which Microsoft has recognized time ago the Mida products. Would you like to know more or see a demo live of a solution that more interested in your company? Come to found us in Dubai, we will be at booth 407!
Book a meeting with our team: click here
Save the date:
Microsoft Ignite the Tour Dubai
10th - 11th February 2020
Dubai World Trade Center
Won’t you be there? Write us an email and we’ll find another day to schedule a meeting.
COMPLETE INTEGRATION BETWEEN MIDA AND AUDIOCODES
The partnership between Mida and AudioCodes is a consolidated relationship that has further strengthened in the last year culminating in the complete integration between AudioCodes SBCs and our Unified Communications solutions.
Undoubtedly AudioCodes is a company that doesn’t need any introduction: considering its almost 30 years of experience in the sector for voice networking and media processing, to date its solutions are among the most requested by companies and service providers to create and manage all-IP voice networks for Unified Communications, Contact Center and business services.
Among its products AudioCodes offer a wide range of Session Border Controllers (SBCs), solutions at a competitive cost and with hybrid functionalities (SIP to TDM conversion, SIP to SIP). From the point of view of VOIP solutions for companies and Services Provider, this translates into optimal connectivity, more security, and quality assurance. The AudioCodes SBCs are also among the few Session Border Controllers certified for Direct Routing in the Microsoft environment.
Here are some of the advantages that companies and service providers will have access to, thanks to the Mida-AudioCodes collaboration:
- 100% reliability thanks to the interoperability certification between SBC AudioCodes and our software;
- Simple and fluid configuration;
- Call recording according to SIPREC standard;
- Direct connection between SIP telephones and SBCs
- Installation on-Prem, cloud or in a hybrid environment, according to the needs of the end customer.
Are you interested in learning more about Mida Unified Communications solutions for AudioCodes? Contact us through this form, we’ll come back to you in no time!
MIDA @MICROSOFT IGNITE THE TOUR 2020 - LONDON
Once again, Mida Solutions will be a Microsoft Sponsor, this time at the "Microsoft Ignite the Tour London" event, already sold out for weeks, to be held on 16th and 17th January at ExCel London.
The London event will gather more than 5.000 participants, with more than 100 deep-dive sessions and workshops and more than 350 experts. The two days will offer hands-on training where you can discover the latest development tools and cloud technologies, insights into Microsoft products and services, and get an answer to your question, directly from Microsoft experts.
At Microsoft Ignite, we will present our products: Mida Attendant, Mida C3 Cloud Contact Center and Mida Recorder, which are 100% integrated with Microsoft Teams. We are currently the only company able to provide a software solution for enterprises that use Teams and need to professionally manage their call center/contact center or need to record and save conversations either for international law requirements or internal policies.
The products that Mida Solutions developed for Microsoft Teams, that we will be showing during the event, have all achieved the status of Microsoft “co-sell ready” solutions. This certification is, in fact, a guarantee for companies that have already chosen us and for the ones which will choose us in the future, that our software is 100% integrated into the Microsoft environment. If you are curious to see a live demo, don’t be shy and come and visit us at Microsoft Ignite the Tour London, we will be at booth 509!
Save the date:
Microsoft Ignite the Tour London
January 16 - 17, 2020
ExCel London, London, E16 1XL, UK
Won’t you be there? Write us an email and we’ll find another day to schedule a meeting.
This Christmas we support Gli amici del Villaggio Onlus
This year Mida has a brand new way to celebrate Christmas: the amount of money that in the last years was addressed to Christmas presents for clients and partners, this year will be given in charity to Gli amici del Villaggio Onlus from Padua.
This idea comes from a wider matter, that our team directly raised, which is the company’s social responsibility towards the environment and the local community as well.
Gli amici del Villaggio Onlus (in English the name means The village’s friends) is an organization born 20 years ago in Padua, the city where Mida has its headquarters, and its mission is to organize entertaining and cultural activities for people suffering from neurodegenerative diseases like multiple sclerosis or other types of disabling diseases. The association convenes every 15 days and the volunteers schedule for the disabled people different activities: reading, art films-documentaries screening, roundtables with art experts, etc. The main objective is to give them some leisure and cultural moments, that may help them escape from their daily routine, which is often burdened with physical problems.
The association can carry on its activities only thanks to the donations it receives, which are fully addressed to purchase materials for the activities, organize the excursions, maintain the special minibus used to transport the disabled persons, and to pay the rent for the room used for the meetings.
Gli amici del Villaggio activities are organized by eleven volunteers - seven active in the activities planning and four drivers - and other occasional volunteers, people who dedicate their spare time to the disabled for free. It’s thanks to the commitment of these people that the association can plan even two holidays in the summertime (by the sea - in Caorle, and in the mountains - Cadore area) and a three-day trip in spring.
Mida Solutions becomes even more green
Mida has decided to become a 100% plastic-free company by 2019. The company and the staff have decided, by unanimous vote, to adopt the “plastic-free” philosophy by modifying the company’s purchases and behaviors with the aim of abandoning plastic packaging and disposable plastic products.
Less wastefulness and less environmental pollution: these are the objectives that Mida has set itself since summer 2019 and that have led to great changes not only in business choices but also in the individual behaviors of employees who, when possible, come to work by bike, public transport or green vehicles such as an electric scooter.
The data reported by the WWF are disconcerting: every year 570.000 tonnes of plastic are transported in the sea, only in Mediterranean Sea waters, which is an amount equivalent to 33.800 plastic bottles per minute. Unfortunately, the numbers leave no room for interpretation: if no measures will be taken, by 2050 there will be more plastic than fish in the seas.
For this reason, Mida has decided to apply the formula that lies at the heart of sustainability, the so-called “4R rule” (Reduce, Reuse, Recycle, Recover) to become plastic-free by the end of 2019: we have already abandoned disposable plastic as glasses, coffee spoons, and bottles and from January we will start using biodegradable or compostable coffee pods and reusable water coolers.
Of course, these are just the first steps of the long-term improvement process that we have planned for the next months. We hope that our commitment will raise awareness of other companies as well, considering the great impact that business’ eco-sustainable choices can have on a global scale.
Mida Achieves Microsoft Co-Sell Ready Status
The long-lasting partnership with Microsoft has recently being potentiated thanks to the co-sell-ready certification assigned to Mida C3 - Cloud Contact Center, Mida Recorder, and Mida Attendant Console which, once again, demonstrates the high-reliability, top-quality and full integrability of our products. Mida’s products are already available for enterprise customers in Azure Marketplace.
Microsoft co-sell program has been active since 2016 to provide marketing and sales support to partners developing solutions in Azure. To successfully be included in the program companies must provide a series of customer references, pass some technology and sales assessment and fulfill a performance commitment.
“The launch of Mida’s co-sell partnership with Microsoft is the keystone for our growth strategy and a real chance to boost the worldwide adoption of our contact center solutions,” said Attilio Licciardello, General Manager of Mida Solutions. “With C3 Cloud Contact Center, MidaRec and Mida Attendant we aimed to seamlessly migrate enterprise communications in Teams era. We are thrilled to offer customers the reliability, scalability and efficiency of our solutions combined with the power of Microsoft Azure.”
Mida currently has three products available online on Azure Marketplace:
- C3 Cloud Contact Center is the plug-and-play cloud contact center that allows enterprises to talk in real-time to any system and technology, using Microsoft Teams.
100% web-based, Restful APIs availability for provisioning and integration and maximum levels of security make it a turnkey solution.
- MidaRecorder is a web-based console that allows real-time records and storage of all Team's conversations.
Smooth implementation, online and long-term retention of records, empathetic user-experience, and compliance with the last privacy-related regulations are just some of the advantages for the customers.
- Mida Attendant Console is a 100% web-based solution that allows receptionists/secretaries to provide your customers with the best service possible and gives the company real-time smart reporting systems.
Key features are the integration with corporate directory and Microsoft Active Directory, 2 minutes set-up, and Support of most legacy PBXs.
For more information about our solutions please contact us, we will be happy to listen to your requests.