As our customers and partners know, our mission is to provide value-added innovative technologies that can have a decisive impact on enterprises’ communications.
This is more than a matter of new features, new integrations with third-party applications, or higher security levels achieved- which are all undoubtedly integral parts of any software product research and development process. The User Experience and the graphical appearance of the application are just as important.
As anticipated in this article, we have already started the process of renewing our applications providing them with a brand new user interface, more intuitive and attractive than the previous one. This project touches the entire Mida portfolio, as we wanted to ensure graphical continuity between the different applications, to allow the end-user to rapidly take advantage of the new interfaces, and quickly become familiar with them.
Mida’s philosophy behind this entire renewal process is to make available at agents’ fingertips what they really need, removing from the UI complexities and unnecessary information. Gathering too much information on the same page can make agents’ daily activities less efficient, that’s why we would like to limit it to the minimum. A smooth user experience can make a difference in the business growth processes because it positively influences the increase of agents’ performances and- consequently- the quality of the service provided.
After having renewed the User Interface of Mida Attendant Console and Mida Recorder, the time has come for Mida Supervisor Console: Mida’s technical team has worked hard to translate the advanced features of this UC application into the new easy-to-use layout.
Its new appearance allows supervisors to monitor operators’ KPIs in a fast and intuitive way. The application main page is now organized into three main areas:
- on the left, the navigation menu allows moving between the various sections of the console;
- in the middle, the dashboard of the selected tab shows the main indicators associated with it;
- on the top right corner, the settings menu allows supervisors to navigate to the application settings page or log out from the system.
With this new extremely intuitive UI, this console is the perfect application for all those requiring a turnkey and ready-to-use solution to monitor all the contact center and agents’ activities. Keeping these KPIs constantly monitored, empowers companies with actionable analytics, essential to improve the efficiency of their services:
- Mida Supervisor Console shows real-time data and some charts showing data measured on average over a period of time, which can be defined from the system settings.
- It allows the supervisor to take direct action on the contact center operations: including, for example, forcing agents login and logout, changing in-service and out-of-service call treatment etc.
To go deeper into the new look and feel of Mida Supervisor Console and discover how this UC solution helps companies to improve their service, get in touch with us here.