Last year we presented the long-standing partnership with Vision Dept, an Italian distributor of products and services for visually impaired and blind people. We’ve been working closely to this partner to understand how we could improve Mida Attendant Console in order to allow them to smoothly use the application, without any kind of limitation compared to sighted operators. 

Now we are proud to announce that also the brand-new UI of Mida Attendant Console makes good on this mission: despite the total graphic makeover, we maintained the same key dedicated elements included in the previous release thus enhancing its usability with new practical implementations. 

 

The features added in this new release help visually impaired and blind agents simplify their call management activities and make them feel more integrated into the customer service staff. Their disabilities are not a barrier or limitation: their activities are supported by a professional UC application, which they can customize to their liking to be more efficient in their daily work activities.

 

How does Mida Attendant Console help these agents?

 

The special needs of each visually impaired and blind operator can be efficiently met with the following features: 

  • Optimized shortcuts – The new shortcuts can be easily modified by agents by selecting favorite keys from the drop-down menu available in the console. These shortcuts help agents to search in a second for the information they need (e.g. contact details) just by using the keyboard;
  • Moving with the keyboard from one area to another –  Agents can move from one area of the console to another using only the tab key and then move around these areas using only the up and down keys to better handle calls; 
  • New audio notifications – Before receiving new incoming calls or before notification of reminders, the console beeps to inform users of these two important actions;
  • Automatic login and logout from all the queues – When agents log in or out of the console, this functionality allows them to log in and out of all assigned queues without operating on each one individually;
  • Essential elements shown – We know that each person with a sight disability has different needs – that’s why we allow them to customize the console by simplifying the user interface: they can choose which information or areas they want to be displayed by default;
  • Customizable console appearance – Operators with visual disabilities can improve the usability of the console by customizing certain key aspects, such as increasing the font size and contrasts of the main areas, choosing colors, and enabling the all caps text option. Changing these elements is important to optimize the efficiency of screen magnifiers.

 

All these functionalities can be set up directly by the agent from the setting area of Mida Attendant Console or in Mida Unified Portal, the web portal where Mida products can be configured.

 

Curious to know more about how Mida Attendant Console can support your visually impaired and blind operators? Write us a mail at marketing@midasolutions.com. 

 

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