Why is flexibility essential for your contact center?
Choosing the right UC system for your customer service is a priority. Streamlining agents’ workflow allows them to better…
Main pros of a multi-channel support
Providing satisfactory customer service makes a difference in your business growth. How people's conversations are managed…
Enterprise Connect: why meet us at booth 335?
The enterprise IT community is going to gather to share opinions about the latest technologies and solutions in the UC market…
How to gradually migrate UC to the Cloud?
The new era of corporate communications has already begun: digital interactions are widely part of the business environment.…
How to satisfy customers by relying on Microsoft Teams-certified UC solutions?
Exceed customers’ expectations by choosing a contact center and a compliance recorder certified by Microsoft Teams to provide…
3 key benefits of UCaaS for any company, including yours
Companies worldwide are seeking to move their corporate communications to the Cloud by adopting UC applications that completely…
Why choose a Microsoft Teams-Certified UC solution?
What does choosing Microsoft Teams-certified UC solutions for customer service really mean? Marco Cortese, Mida's…
Mida C3 with a step ahead: what's new?
A new version of Mida C3 - Cloud Contact Center is now available to boost your communications. Your employees will love its…
Why should you adopt a compliance recorder?
Before analyzing the main reasons why you should invest in a compliance recorder for your customer service department, let’s…
Why move your UC to Zoom with Mida
https://youtu.be/Lf9CpJkH_0U Are you considering moving your Unified Communications from a legacy system to Zoom? Mida has…