Where Should Resellers Focus Their Strategic Attention In 2025? Part II

Building on the foundation laid in part one of this topic, we now complete the overview–where MSPs and resellers should focus…


AI & Call Recording: 5 Benefits of Speaker Diarization

In today’s customer service and business communication landscape, discerning each participant in a conversation is paramount.…


Where Should MSPs Focus Their Strategic Attention In 2025? Part I

Navigating the Channel’s Evolving Landscape: Key Strategies for Telco Resellers and MSPs in 2025 Many of the core challenges…


Transcription in recording systems

AI & Call Recording, Part 2: 5 Reasons why Transcription Enhances Call Recording Systems

In today’s data-driven business environment, capturing and analyzing customer interactions is paramount for improving service…