Call Recording: the 6 main benefits for your customer service
Call recording softwares are important tools companies can rely on as they can often be integrated into cloud-based contact…
3 reasons to adopt a contact center with CRM integration
The choice of which contact center platform to adopt is a complex task: there are many aspects to take into consideration, and…
6 tips to empower your agents' performances
No more doubts about the importance of keeping your agents motivated: the way your operators engage in their work, how they…
5 crucial contact center KPIs you need to track
Contact center is the place where most of the first interactions between your company and your customers take place. As per…
5 must-have features of a WFH contact center
This last period has been unlike any other: restrictions caused by the pandemic have widely affected everybody’s lives and…
Customer service: expectations in the post-pandemic era
2020 was a particular year that shook the global economy revolutionizing rapidly the way people live their lives. Due to the…
Threats and advantages of moving a contact center service to Microsoft Teams
More than 115 million people use daily Microsoft Teams as a collaboration and communication platform. It is a reliable solution…
2021 Customer Service trends
The new year has started and we wanted to share the predictions for 2021 customer service trends. Covid-19 Pandemic is still…
A new contact center age
Contact Center solutions are now changing and this is a topic of growing interest in 2020. Companies’ challenge is to increase…