During Microsoft Inspire 2020 Edition, Microsoft experts announced some exciting updates of Microsoft Teams. 

 

Due to the Covid-19 pandemic, the way people communicate and collaborate is changed and remote and hybrid work increase exponentially. 

 

“We’ve seen two years’ worth of digital transformation in two months.” 

said Satya Nadella, CEO Microsoft 

 

People now search for innovative cloud solutions and choose Microsoft Teams as a communication and collaboration platform because it is efficient, flexible, suitable to be used in business and educational environments and also for everyday life.

 

“We will cover the unprecedented opportunity for partners with Teams and Microsoft 365”

said Nicole Herskowitz, General Manager in Microsoft

 

Here are some of the next updates announced by Microsoft: :

  • Data protection will be enhanced and the user will be able to visualize the data without leaving Teams;
  • Third-party applications and services in Teams meetings will be better integrated into Teams. This will enable more interesting and engaging virtual meetings and a more efficient file sharing and workflow management of data and documents. Apps like Power Platform, Power BI (for better collaborate with reports and insight), Dataflex and Power Virtual Agent will be much easier for users to utilize. 
  • Developers and independent software vendors will be able to integrate directly their apps into Teams. The pioneer partners that will access this opportunity will be Poly, Open Agora, Miro, iCIMS and HireVue;
  • new chatbots and bot will be improved. Responsa recently announced that the integration of its chatbots with Microsoft Teams will enable a more efficient and  immediate response to users’ frequently asked questions;
  • more dynamic views, video filter, multi-window in virtual meetings and calls have been announced. The new video experience will include a new background changing option and the possibility to remove distracting background noises. This gives the possibility to see better the reactions of the users during the sessions and to catch live reactions. Teams will be more inclusive with live captions with speakers attribution.
  • Microsoft Lists for Teams will allow you to track information and organize your work, with your custom view. Workers will easily track issues, assets, routines, contacts, inventory and more using custom views and smart rules and alerts to keep other colleagues in the team synchronized.

User experience is always fundamental for Microsoft and this is the reason for continuous updates and improvements. All these recently announced updates will improve the engagement of users on the platform.

Contact us to understand how our contact center solution can help your company customize also voice communications in Microsoft Teams…