MidaRec is the voice recording solution from Mida. It supports multiple recording methods on the single, easy to configure and administrate, virtual appliance. The solution provides centralized call archiving, total recording functionalities based on mirror port sniffing, active call recording with standalone SIP VoIP resources and a set of collector modules supporting file transfer, web dav, built-in-bridge etc.
MidaRec is available as virtual appliance and can be used in call centers, banks or enterprises operating with trading, safety or emergency services, or telecom operators with several benefits:
- Multi-site/branch support
- Secure archiving and access of recordings
- Fully Web based;
- Encryption and data tamper-proof
- Allows performance or activity monitoring;
- Available as virtual appliance;