VIP CUSTOMER SERVICEAT YOUR FINGERTIPS
Say goodbye to stressed receptionists and frustrated customers.
More than 1,000 call operators worldwide rely on the Mida Attendant Console Pro to deliver a superior customer experience with ease. Since 2004, the console has enabled receptionists to handle multiple calls simultaneously, instantly see who is available, quickly search key contacts, and rapidly transfer calls to the relevant party.
The Attendant Console Pro contains key functionalities essential for a smooth customer experience, tailored to suit the requirements of your industry.
One Console. Multiple Features
- A user-friendly interface for reception operators
- BLFs (Busy Lamp Fields) to clearly indicate availability
- An integrated directory of all company users (i.e. LDAP/AD)
- Call lists, memos, and speed dials
- Call parking/ Camp-on
- Compatible with most major UC platforms supporting SIP standards.
- Call history for quick recall
- Full call control for an effective call management
- Speed dials on preferred contacts
One Console. Multiple Features
- Flexible and highly configurable user interface
- Displays status and events from other sub-systems
- Integrated wih webcams for video monitoring
- Single console for different audio subsystems (i.e Tetra/Radio)
- Smart real-time dashboard and historical reporting
- Call parking/ Camp-on
- Customizable for specific project integration
- Call history for quick recall
- Full call control for an effective call management
- Speed dial for preferred contacts
One Console. Multiple Features
- A user-friendly interface for reception operators
- BLFs (Busy Lamp Fields) to clearly indicate availability
- An integrated directory of all company users (i.e. LDAP/AD)
- Call lists, memos, and speed dials
- Call parking/ Camp-on
- Compatible with most major UC platforms supporting SIP standard, including Cisco UCM, Microsoft Teams/Skype for business, Sangoma, Alcatel, Grandstream, Huawei and Asterisk based PBX
- Call history for quick recall
- Full call control for an effective call management
- Speed dials on preferred contacts
One Console. Multiple Features
- A user-friendly interface for reception operators
- BLFs (Busy Lamp Fields) to clearly indicate availability
- An integrated directory of all company users (i.e. LDAP/AD)
- Call lists, memos, and speed dials
- Call parking/ Camp-on
- Compatible with most major UC platforms supporting SIP standard, including Cisco UCM, Microsoft Teams/Skype for business, Sangoma, Alcatel, Grandstream, Huawei and Asterisk based PBX
- Call history for quick recall
- Full call control for an effective call management
- Speed dials on preferred contacts
One Console. Multiple Features
- A user-friendly interface for reception operators
- BLFs (Busy Lamp Fields) to clearly indicate availability
- An integrated directory of all company users (i.e. LDAP/AD)
- Call lists, memos, and speed dials
- Call parking/ Camp-on
- Compatible with most major UC platforms supporting SIP standard, including Cisco UCM, Microsoft Teams/Skype for business, Sangoma, Alcatel, Grandstream, Huawei and Asterisk based PBX
- Call history for quick recall
- Full call control for an effective call management
- Speed dials on preferred contacts
One Console. Multiple Features
- Flexible and highly configurable user interface
- Displays status and events from others sub-systems
- Integrated wih webcams for video monitoring
- Single console for different audio subsystems (i.e tetra/radio)
- Call parking/ Camp-on
- Customizable for specific project integration
- Call history for quick recall
- Full call control for an effective call management
- Speed dial for preferred contacts
One Console. Multiple Features
- Flexible and highly configurable user interface
- Can be combined with HW/SW turrets
- Integrated wih webcams for video monitoring
- Single console for different audio subsystems (i.e Tetra/Radio)
- Call parking/ Camp-on
- Customizable for specific project integration
- Call history for quick recall
- Full call control for an effective call management
- Speed dial for preferred contacts
One Console. Multiple Features
- A user-friendly interface for operators
- BLFs (Busy Lamp Fields) to clearly indicate availability
- An integrated directory of all company users (i.e. LDAP/AD)
- Call lists, memos, and speed dials
- Call parking/ Camp-on
- Compatible with most major UC platforms supporting SIP standard, including Cisco UCM, Microsoft Teams/Skype for business, Sangoma, Alcatel, Grandstream, Huawei, Nuvia and Asterisk based PBX
- Call history for quick recall
- Full call control for an effective call management
- Speed dial for preferred contacts
FAST INSTALLATION.
INTEGRATES WITH MOST TECHNOLOGIES.
- Quick set-up, same-day go-live
- Web-based console for maximum flexibility and minimum installation
- Can also be installed on-Premise or in hosted environments (UCaaS)
- Centralized management configuration
- Integrated with most CRMs (Dynamics, Salesforce etc.)
FLEXIBLE USAGE. ACCESSIBLE FOR ALL.
- Accessible from any device (PC, Mac & tablets)
- A ‘Seatless’ option for remote workers
- Can be used as a soft-phone or run in desk-phone mode
- Accessibility for visually impaired and blind operators
- Localization in many different languages (i.e. English, Italian, Spanish and Portuguese)
- Modular layout and fully customizable for each user
Some companies that rely on the Mida Attendant Console Pro
With Mida for Microsoft Teams, it’s easy for customers to run their business from the Azure Cloud.
