About Sangoma
Sangoma is a leading voice and Unified Communications (UC) solution provider, with award-winning cloud and on-Premise UC PBX solutions.
Sangoma addresses all-size businesses with affordable cloud and on-Premise UC systems delivering industry-leading quality at price points that maximize customers’ return on investment.
Moreover, it is the primary developer and sponsor of the Asterisk project and FreePBX, respectively the world’s most widely used Open-Source communications software and the world’s most famous OS PBX software.
Sangoma & Mida’s Partnership
Mida developed a dedicated Attendant Console Pro for Sangoma in order to address European market requirements and leverage on market-proven functionalities of Mida Attendant Console Pro.Together with Sangoma, we evolved the project in a full cloud solution (SaaS) thus minimizing installation costs and addressing the worldwide market, with a cost-effective price list for the full IP-PBX portfolio from Sangoma.
A professional Attendant Console Pro for Sangoma
Mida Attendant Console Pro addresses Sangoma customers needs:
- Professional attendant console for secretaries and operators
- Possibility to handle incoming calls directly from the PC, to forward them to the desired extensions and to park them
- Manage presence/availability control on all extensions, being integrated with the company directories
- Modern and simple user experience, helping in optimize operators’ work
- Support for blind/visually impaired users
Compatible with all Sangoma IP PBX solutions
Mida Attendant Console Pro is compatible with all Sangoma IP-PBX solutions:
- PBXact
- Hosted PBX
- FreePBX
- Switchvox
Benefits of Mida Attendant Console Pro for Sangoma
- Unlimited number of monitored BLF
- Hardware free – 100% web-based
- Ready to use: no installation
- Integrated directory
- Certified for visually impaired/blind
- Seatless: remote/home-workers
- Easy to use, intuitive UI
Mida market-proven Attendant Console Pro
EFFICIENT CALL
HANDLING
- Call bar including park, camp-on and conference
- Integrated directory and speed dials
- Busy Lamp Field panel and directory integration (unlimited)
- Memo, reminders and call history
BLIND
OPERATIONS
- Keyboard shortcuts and easy access to ALL functionalities
- Wide-range of screen readers & brail display support
- Basic build-in magnifier and support of 3rd party software
- WAI-ARIA, accessibile Rich Internet Application
FULLY
WEB-BASED
- Configurable look and feel, colours, font and different layouts
- Accessible from any PC (seat-less support)
- Thin client approach, no need to install local software
- Low cost of deployment, management and ownership