A sophisticated IVR system helps Q8 empower their Fidelity card programs Read More Kuwait Petroleum Italia S.p.A. needed a turnkey contact center system to manage all the services connected to the company fidelity cards. The solution implemented was a sophisticated IVR totally integrated into their key corporate processes and CRM. A complex and reliable recorder for Egyptian railways Egyptian Railways needed a 100% reliable recording solution able to collect all the critical Operational Voice Communications between the Cairo-Alexandria railway operators, the stationmaster, and the traffic manager. Read More Improved customer service and detailed phone traffic reports CISL Milano Servizi needed a professional contact center application for its Tax Assistance office. The customized IVR allows an improved customer experience, while Mida billing system makes any information about the phone traffic available for reporting and billing activities. Read More