About Microsys
Microsys is an IT consulting company that for over 25 years, thanks to Microsoft technology, has been helping companies of all sizes take on the challenges of digital innovation effectively.
With more than 300 customers throughout Italy, Microsys supports entrepreneurs and managers to increase business productivity, improve data analysis and interpretation, adapt and use vertical ERP and CRM solutions, and fine-tune the technological infrastructure for maximum efficiency and security in response to business needs.
GET THE MOST FROM YOUR UC IN MICROSOFT TEAMS
Microsys and Mida help companies make the most out of their investments in Microsoft technology, integrating business apps with professional UC solutions
Cloud Contact Center for Microsoft Teams
Mida C3 Cloud Contact Center for Teams addresses perfectly customers' needs:
- 100% web-based, ideal for the transition to remote work
- Simple deployment from Azure Marketplace and quick set up
- Additional useful call management functions (queue manager, IVR, call routing)
- Real-time and historical advanced reporting
- Microsoft365 integrated (Dynamics 365 and Power BI)
- Compliant with Microsoft high-quality standards -included in the Connected Contact Center for Microsoft Teams Certification Program
ATTENDANT CONSOLE FOR MICROSOFT TEAMS
Mida Attendant Console for Teams helps agents focus just on customers' requests:
- Call management directly from the Teams client
- Integration with Dynamics 365 allow them to have 100% control on context information
- Seatless option to fulfill the work-from-anywhere need
- Simple and intuitive Teams-like UI
- Available as App integrated into the Teams client, or web-based
Compliance recording, to store and retrieve all your calls in Teams
Mida Recorder for Microsoft Teams is the ideal recording software for Teams:
- Storage optimization- on your premises or cloud
- Maximum levels of security thanks to anti-tamper and encryption
- Compliant with GDPR, PCI, and MIFID2
- Advanced call metadata for easy call searching
- Different levels of account privileges, both for users and supervisors
