About FVC
First Video Communications (FVC) is a value-added distributor (VAD) that provides tangible solutions across essential areas of enterprise computing: UC, UC&C, audio-visual, infrastructure and information security. With more than 19 years of experience and with its global network of partners, FVC is the technology partner for enterprises in over 50 countries in the MEA region.
FVC, conveniently located in Dubai and Riyadh, supports more than 300 enterprises in different sectors as -for example- oil & gas, education, healthcare, government & defense, banking & finance, Service Providers, and hospitality.
GET THE MOST FROM YOUR UC IN MICROSOFT TEAMS
FVC will help joint customers in the Middle East and Africa region to get the most from their UC, managing them all in Microsoft Teams.
FVC is a reliable system integrator with so many years of experience, that they are the best partner to manage the transition from your VoIP or Skype for Business technologies to Microsoft Teams.
Both FVC and Mida Solutions are Microsoft-certified partners. And they both have a strong partnership with Ribbon Communications.
The reliability of Ribbon’s SBC – certified for Direct Routing for Microsoft Teams – together with the advanced features guarantee by Mida UC applications for Teams, allows worldwide customers to provide a professional service to their clients.
Cloud Contact Center for Microsoft Teams
Mida C3 Cloud Contact Center for Teams addresses all FVC customers' needs:
- 100% web-based, ideal for remote and hybrid workers
- Easy deployment, also from Azure Marketplace
- Advanced call management functions (skill-based routing, advanced auto attendant, queue management, ...)
- integrated with CRM applications (Dynamics, Salesforce)
- Easy integration with existing tools for maximum processes optimization
- Reports' integration with Power BI platform
Increase customer satisfaction with Mida Attendant Console
Mida Attendant Console for Teams helps agents increase their performances:
- User-friendly UI designed to be Teams-like, for maximum efficiency
- Full control on calls, directly from the Teams client
- Smart Tools to transfer and park calls
- Dashboard view for supervisors on the contact center’s operations
- Integration with the main CRMs (Dynamics, Salesforce)
- Seatless to fulfill the work-from-anywhere new reality
Compliance recording of all communications
Mida Recorder for Microsoft Teams in a nutshell:
- A compliance “plug ‘n’ play” recording applications for Microsoft Teams
- Simple searching parameters based on advanced call metadata and Google-like search
- Maximum security with anti-tamper and 256bit AES encryption
- Storage optimization, on your preferred cloud or on your servers
- Compliant with existing EU and US privacy-related regulations (GDPR, PCI, MIFID2)
