Co-sell ready communication solutions

Fully integrated with MS Teams and Azure Cloud

Selling Microsoft Teams Just Got Easier

Mida provides Teams customers with powerful applications to easily run their business from the Azure Cloud

15 Years of Experience

In enterprise and critical communication applications

Lightning Fast Setup:

A few minutes and you’re good to go

5 Star

Professional service and customer support

Easy Migration

From Skype for Business

Global Business Ready

Easily localizable to any language

Our Solutions

MIDA C3

MIDA RECORDER

MIDA ATTENDANT

MIDA C3

MIDA RECORDER

MIDA ATTENDANT

C3

MIDA C3 is the only Turnkey cloud contact center that works perfectly with MS Teams.

Optimized for the modern business

  • Fast time-to-market
  • Flexible Pricing - pay-as-you-grow
  • Fully integrates with your existing tools: MS Dynamics, Salesforce and many more
  • Actionable analytics that help you improve your business

Technically Mature, C3 is A CTO’s Dream

  • Quick set-up with direct download from MS Marketplace
  • 100% web-based platform
  • Supports both cloud and hybrid, for a seamless migration path from on-Prem solutions (S4B)
  • Restful APIs availability for provisioning and integration
  • Industry-level security, HTTPS, sFTP

Smooth Agent Experience for better customer service

  • UI Designed with CC operators in mind
  • Addressing smart and remote workers - seatless client allows access from anywhere with just a browser.
  • Certified for visually impaired operators
  • Supports mixed agent clients: Mida advanced Attendant Console or the Teams client
Mida Recorder

Your service landscape is complex, your recording solution doesn’t need to be. Mida Recorder is a plug-and-play call recording application that transitions companies into the TEAMS era.

Universal Compatibility

  • Full technology support from legacy TDM up to SIPREC on a single seamless installation
  • Supports both cloud and hybrid, for a seamless migration from on-Prem solutions (S4B)
  • Quick setup, shortening go-to-market time with no client installation required
  • Smooth scalability from tiny to huge installations
  • Storage optimization through compressed formats

Unmatched User Experience

  • 100% web-based search & play console and admin interface
  • Find a recorded message in seconds: Integrability with CRM for direct search & play from your CRM or “attach” a recording to a CRM ticket.
  • Full range of application-related metadata stored with recording media

Proven experience in a wide variety of Industries

  • Finance Control & Trading Rooms technology support
  • Transportation & Security - critical communication for maximum security applications
  • Government, Utilities and Healthcare

Compliance and security

  • Compatible with existing EU and US privacy related regulations (GDPR, PCI, MIFID2)
  • Compliance enforcing modules based on call match features
  • Compliance via Technology: Blockchain integration, APIs for business processing integration
  • Maximum level of security thanks to anti-tamper and 256bit AES encryption
Mida Attendant

The receptionist is the in the customers' first point of contact with your brand. Make it count.

Mida Attendant allows you to effectively manage incoming calls assuring maximum customer satisfaction.

It is designed to assure the FASTEST and most professional service possible, regardless of where your team is located and what infrastructure you are using.

Driving professional customer service

  • UI designed for reception operators
  • 100% web-based attendant console (seatless and remote workers) Addressing smart and remote workers
  • Certified for visually impaired operators
  • Smart reporting for both historical and real time statistics
  • Full control from the console with mouse & keyboard shortcuts

Enabling quick implementation

  • Quick set-up, same-day go-live
  • Supports most legacy PBXs (private branch exchange), easing migration to Teams
  • Seamless mix of different terminals used by agents (Teams and/or Mida advanced agent console)
  • Available both for Teams and Skype for Business
  • Fully integrated with corporate directory and Microsoft Active Directory