SUPPORT SERVICES

Support_Services

The 3 main pillars of Mida’s customer support service

Mida Solutions customer support services are a combination of proactive and reactive activities defined to assure the best possible quality at lowest possible cost for customers and Mida’s partners. All services are defined and regulated by the Mida Solutions quality system and it is officially certified by DNV Assurance according to the ISO 9001:2008 international standard.
Customer support services are available for all Mida products and cover from one to multiple years depending on the chosen subscription. All products include the first year of maintenance.
Mida fully support its applications on the VMware virtual platform vSphere Hypervisor 4.x and 5.x (for further details kindly refer to the product datasheets).

The three main pillars of Mida’s customer support service are:

  • Prevent: Prevention is implemented by a comprehensive set of tools that offer Mida’s partners and customers all that is needed to keep in good shape a live system and know its state at any time (system monitoring SNMP and operation & maintenance manual);
  • Update: Mida releases periodically service packs providing bug fixing and new product features. Service packs shall be installed on production systems as part of the standard maintenance process;
  • Resolve: Any support request can be submitted by the Mida Solutions partner 24 hours a day, 7 days a week using the dedicated support web portal available at the following URL: support.midasolutions.com

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