Mida Solutions deployed several Software Application to improve users productivity and and efficiency in the Industry area.
Main examples are:

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MidaXMLServer is an enabling component that allows implementing XML services for Cisco System IP Phones in Call Manager or Call Manager Express environments. This feature is distributed with server side components and a basic XML service development bundled with package.

Ready to use applications:

• MidaDirectory: It can be used to implement directory services, managing lists of numbers, names or archives that can be accessed via Web or IP phone. Fully integrable with legacy systems and databases.


• MidaWhoIs: service for caller recognition and display of relevant data or photo, with lookup on customer databases.


• MidaPhoneLock allows login/logout functionalities to emulate keyboard lock. Once user has locked his phone, this will block calls for that phone (in and/or out), clean call history,..

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Mida Advanced Billing, the Mida solution for Enterprise billing systems in VoIP networks.

MidaBilling is the Mida solution for Enterprise billing systems in VoIP networks.

Billing tools are currently a must for all Enterprises, which need to know phone cost reports and trends, and need to assign different costs to different cost centers, in order to better manage budget control.

MidaBilling is based on a modular and open architecture, providing a fully featured and flexible set of Documentation, both for single entities and for multi site/multi organizations companies.

Professional tools are used in Mida Billing, such as Crystal Report Engineª and Microsoft SQL Serverª database, for a scalable and performing solution.

Thanks to its powerful and professional architecture, that uses top of the art technologies, and to the flexibility of its Report engine and configuration, Mida Billing is one of the top billing tools currently available in the market

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Mida Voice WMF, the Mida solution for remote Work Force Management in VoIP networks.

Mida Voice WFM is the Mida solution for remote Work Force Management in VoIP networks.
Mida Voice WFM implements the Remote Presence Manager, for automatically managing workers presence/absence inside the company
The Remote Presence Manager is the solution to automatically manage presence/absence inside the company, due to different reasons such as illness and vacation. The application may be integrated within the company information system.

This solution allows managers to immediately be notified when workers will not be present at work, so enabling them to fast rearrange their teams.
In the same time Human Resources Office will be notifies of such absences, so that they can manage storing of necessary information and communicate them to the right people.

MidaQueueManager is the right solution for ACD and Incoming calls Routing in a multi site companies, i.e banks and retail networks.
Thanks to its high quality and reliability, this eFramework Application is currently deployed in many Banks and Public Companies to deliver Automated Attendant, Call Parking, Automatic Call Distribution (ACD) and Routing of incoming phone calls features.

MidaQueueManager allows forwarding the incoming calls to one or more extensions (operators or queue agents or different company sites), managing the waiting time in a flexible manner, with customizable behavior and voice prompts.

Each queue may have its customized messages, working hours, timeouts, agents, overflows, voice messages and system parameters.
Run-time statistics and Reports are available, in a WEB interface or with advanced Reporting (Crystal Report Engine).

The system provides an Operator Console (Client based), that enables the operator to efficiently manage incoming calls. It delivers the main Operator Console functions:

• Call Answer
  
• Call Hang up
  
• Call transfer
  
• Call Pause
  

with an easy to use GUI interface, by monitoring phones activity status.
Additional options are available, such as Smart Call Park, company Directory integration, redundancy.
Mida Operator Console has been certified to be used by blind operators too.

Mida IVR is an open and flexible platform for voice applications and IVR (Interactive Voice Responder) solutions in VOIP (H323, SIP) networks.

Mida IVR provides unique features, which make it the right choice for the customer:

• Very easy to use WEB User Interface: with SmartIVR your customer is totally independent and can create and maintain its IVR without specific skills.
• Text To Speech (TTS) and Automatic Speech Recognition (ASR) technology integration available.
• Localization and multi language support.

MidaIVR is not only a voice resource, but a complete solution fitting customer requests, ready to be used, easy to be managed directly by the customer thanks to its easy to use GUI interface.
With its VoiceOffice option, Mida IVR may provide powerful unified messaging features too.

Mida Operator Console enables the operator to efficiently manage incoming calls. It delivers the main Operator Console functions:

• Call Answer
• Call Hang up
• Call transfer
• Call Pause

with an easy to use GUI interface, also monitoring phones activity status.
Additional options are available, such as Smart Call Park, company Directory integration, redundancy.
Mida Operator Console has been certified to be used by blind operators too.

MidaBilling manages the billing information in the company.
It is based on a modular and open architecture, providing a fully featured and flexible set of Documentation, both for single entities and for multi site/multi organizations companies.

Professional tools are used, such as Crystal Report Engineª and Microsoft SQL Serverª database, for a scalable and performing solution.

Thanks to its powerful and professional architecture, that uses top of the art technologies, and to the flexibility of its Report engine and configuration, Mida Billing is one of the top billing tools currently available in the market

In case of Public Administration and Government institutions, very important are all Applications that may enhance communication with, and responsiveness to, the public. Mida OpenIVR Solutions may create the difference, so improving company efficiency and customer satisfaction Just a few examples on how Mida OpenIVR Solutions may help Public Administration institutions:

• Solution for Automatic Bill Availability Notification. Every month the system calls all company customers, giving the message that the monthly bill is available. The system asks for confirmation, and gives all information needed to get the bill and to pay it. Call records are stored in a Data Base, so being available for future consultations, for example in case of not paid bills.
  
  
• Solution for Bill Amount Notification. This is an information system: any company customer may call the system, and ask for his Bill. After an authentication phase, during which the contract ID and other secure parameters are asked to the customer in order to allow him to enter the service, the system gets the needed information from the Company Billing Data Base, and then notifies the customer with the information heÕs looking for. Advanced Text To Speech technology is used in this service in order to deliver speech generation capabilities.