Silent monitoring: monitor, improve, satisfy.

Mida Supervisor Console comes now with a brand-new feature.
Discover it. Monitor your services. Boost KPIs.

Mida Solutions services constantly evolve to include new functionalities inspired directly by our most important stake holders: our customers. YOU.

Starting from real-life needs, our Supervisor Console comes today with a brand-new feature, designed to boost control on queuing services.
By now, simply clicking on the SILENT MONITORING button, directly available on the console, supervisors can listen in real-time the calls from their services, allowing to make sure customers’ satisfaction is constantly guaranteed, or to check agents handle calls accordingly with your Company standards.

Mida Supervisor Console is included in Mida eFramework UC App Suite and comes with many other useful features, like a wallboard-designed real-time dashboard, advanced queues and agents monitoring and management tools and many more. Check it out!

Try Mida Supervisor Console for free downloading Mida eFramework.

Mida Supervisor Console: monitoring your services has never been so easy.

 

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