Mida AutomatedAttendant is an open and flexible platform for voice applications and IVR (Interactive Voice Response) solutions in VOIP (H323, SIP) networks. It is included in Mida eFramework app suite and allows the implementation of automated telephone services, from simple call answering to IVR services integrated with the customer infrastructure.
Mida AutomatedAttendant provides unique features to customers allowing to:
- implement response, courtesy and routing services with a custom solution for every site or office
- configure menu on multiple levels, through simple web interface
- use specific voice prompts and timetables for different sites, enabling multi-site configurations
- transfer to internal numbers, hunt groups, queuing services, external numbers