Banner_Prodotti

Attendant Console

Recorder

Billing

Fax Server

Automated Attendant

Queue Manager

Phone Services

Supervisor Console

Voice Office

Banner_Desktop

All Mida products are included in Mida eFramework app suite. It offers multiple services in a single virtual appliance in OVA format running all services.

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Verticals

Mida Solutions applications can be applied to various environments and situations.
To help in the solution search, we divided our products by verticals.

Not sure we can provide what you are looking for? Contact us and we will surely find a solution... it is in our nature!

Transportation & Professional

Transportation

Post-incident analysis requires advanced call recording systems. The solutions are to work with all the different technologies involved in the market, without any data loss.
Mida Lite Dispatcher is a suite including all services for dispatching operations: automatic call distribution and call queueing, web based dispatcher client, historical call reporting, call recording and service queue monitoring.
The modules composing the solution can be provided separated.

Solutions:
- Mida Rec
- Mida Lite Dispatcher Datasheet

Enterprise

Enterprise

Many branches, different working hours and various spoken languages: these are just some of the challenges enterprises face.
Mida eFramework provides a solid solution to maximize efficency and results.

Solutions:
- Mida Lite Call Center Datasheet
- Mida Operator Console
- Mida Billing

Finance

Finance

Financial policies require the calls to be recorded for compliance and tracking. Nonetheless, call managing and queueing may not be forgotten, as well as reporting features.

Solutions:
- Mida Rec
- Mida Operator Console
- Mida Queue Manager
- Mida Billing

Education, Public Administration and Healthcare

PA-Healthcare

With a high amount of calls to be managed by agents located in different branches, these installations require flexible and reliable solutions for call queueing, recording and management.
Mida Lite Call Center is an all-in-one solution designed to reduce deployment, use and maintenance loss of time.
The modules composing the solution can be provided separated.

Solutions:
- Mida Lite Call Center Datasheet

Hospitality

Hospitality

Highly differentiated final users and branches located in different areas, managed by a single centralized service. These installations require extremely flexible hospitality-oriented solutions for call managing, reporting and voice mail.

Solutions:
- Mida Operator Console
- Mida Billing for Hospitality Datasheet
- Mida Voice Office for Hospitality Datasheet