Mida ConferenceBox

Mida ConferenceBox is the Mida solution for integrated Audio Conference Services in VoIP networks.
The very easy to use WEB based user interface allows easy configuration of new conferences, by defining users, schedule, phone numbers, and messages.
These configuration activities have been developed with this goal in mind, to be really easy to use, in order to have the ConferenceBox Application entirely managed by the admin staff.

Which platform are you interested in?

Cisco®

Mida Directory

MidaXMLServer is an enabling component that allows the delivery of XML services for Cisco IP Phones.

Mida Directory is part of the MidaXMLServer, and delivers integrated Directory Management Services on Cisco IP Phones.
It enables the company directory to be available on the phone display, where searching functionalities may be performed both by name and by company.
Once the number is available, the phone call may be done in a very fast and easy way, by clicking one key on the phone keyboard.

Which platform are you interested in?

Cisco®

Mida AlwaysOn

MidaAlwaysOn is a vertical application for workforce availability, moreover delivering voice IVR service to end customers.

Once a customer calls the system, he is authenticated requiring a specific PIN (that is entered via DTMF), that is used to verify matching with existing maintenance contracts and support profiles. In case the customer has a valid SLA in place, the system goes on dealing with him. In case not, the system closes the communication with a configurable message.
System manages automatically all escalations to scheduled staff using all available media , sending notifications via e-mail (problem voice recording attached), SMS (optional) or using outgoing call to notify the incoming request to technicians.

Which platform are you interested in?

Cisco®

Mida Billing

MidaBilling is the Mida solution for Enterprise Billing systems in VoIP networks.
MidaBilling is based on a modular and open architecture, providing a fully featured and flexible set of Documentation, both for single entities and for multi site/multi organizations companies.

Mida Billing Solution has two main Package Applications:

• Mida Network Status & Basic Billing NS&BB, the solution for Troubleshooting and Enterprise Basic Billing systems in VoIP networks. It gives network experts an easy to use and powerful tool for troubleshooting VoIP networks, moreover providing billing information.
• Mida Billing Professional, which delivers a fully featured and flexible set of Documentation, both for single entities and for multi site/multi organizations companies.

Which platform are you interested in?

Cisco®Innovaphone®

Mida FaxServer

Mida FaxOverIP is the Mida Solutions platform for Enterprise Fax Server functionalities to let you send and receive faxes with a very simple and reliable interface, allowing everyone in your company to have a virtual fax on his working desktop, so that he can send and receive faxes from everywhere, with no impact or requirement on his desktop.
Mida FaxOverIP is available in 2 different packages

• Only Software Boardless Solution: it delivers Fax Over IP features according to T.38 protocol.
• High Perfomances Hardware solution, that uses high performances dedicated FAX boards.

Which platform are you interested in?

Cisco®Innovaphone®

Mida IVR

Mida IVR is an open and flexible platform for voice applications and IVR (Interactive Voice Responder) solutions in VOIP (H323, SIP) networks.
Mida IVR provides unique features, which make it the right choice for the customer:

• Very easy to use WEB User Interface:
• Integration with market leader Text To Speech (TTS) and Automatic Speech Recognition (ASR) technologies
• Mida experience to create any custom IVR the customer needs.
• Localization and multi language support

MidaIVR is not only a voice resource, but a complete solution fitting customer requests, ready to be used used.

Which platform are you interested in?

Cisco®Innovaphone®

Mida MessageSystem

MidaXMLServer is an enabling component that allows the delivery of XML services for Cisco IP Phones.

Mida Message System is part of the MidaXMLServer, and delivers Message System Services on Cisco IP Phones.

This XML Application is used for internal communications; usually the communication is initiated by a supervisor/administrator, by pushing text contents and sound alarms towards single or group phones.
Examples may be call for meetings, urgent information, alarms notification, .. so making this Service very useful in several different business areas.

Industry business is an example, where Message System may be very useful for real time fast communication between management and employees and for alarm notifications; healthcare business, where it can be used for urgent calls management, and more in general all Enterprises, where it can be used as Value Added Service.

Which platform are you interested in?

Cisco®

Mida OperatorConsole

Mida OperatorConsole allows simple and efficient management of incoming and outcoming calls, providing on the Operator PC all needed information and keys.

Standard Operator Console activities are managed, such as call answer, fast transfer, pause, outgoing call, hang-up, email forward, and can be performed with a simple click.
Thanks to CTI information and Company Directories integration all needed information are available on the screen, for example the phone numbers list where efficient search operations are allowed.

MidaOperator Console has been developed looking at the blind operators needs, according to the Italian Blind Association requirements, and is fully compatible with Braille keyboards of different companies and with the leading Software Application for blind PC users JAWS™ .

Which platform are you interested in?

Cisco®Innovaphone®

Mida PhoneLock

MidaPhoneLock is part of XML and CTI application package, and allows to emulate keyboard lock on Cisco™ phones, since this feature is not available from the vendor directly.

It can be used in order to preserve privacy accomplish to security policies, so that no one can access your private call history (both incoming and dialed), and use your phone with no required authorization. It is used generally by employees during breaks or meetings, or after working hours, before leaving the office. It can be configured via phone display or WEB interface and associated to single devices depending on your needs.

Which platform are you interested in?

Cisco®

Mida QueueManager

Mida QueueManager is the Mida application for Automated Attendant, Call Parking, Automatic Call Distribution (ACD) and Routing of incoming phone calls.

It allows forwarding the incoming calls to one or more extensions (operators or queue agents or different company sites), managing the waiting time in a flexible manner, with customizable behavior and voice prompts.

Each queue may have its customized messages, working hours, timeouts, agents, overflows, voice messages and system parameters.
Run-time statistics and Reports are available, in a WEB interface or with advanced Reporting (Crystal Report Engine).

Which platform are you interested in?

Cisco®Innovaphone®

Mida Sentinel

Mida Sentinel is one of the Application of the powerful Mida Suite, which delivers two different functionalities:

• MidaEasyNumber, to manage short number on-line replacement, with easy configuration interface and flexible algorithms.  LCR (Least Cost Routing) functionalities are available too, which route phone calls on the least costly path, by managing advanced and customized routing algorithms.
• Mida Sentinel, which is a solution for outgoing calls block or filtering, according to the rules defined by customers with an easy to use Web interface (Black and White Lists). This allows managers to keep their telephone budget under control, in the same time avoiding phone call misuse.

Which platform are you interested in?

Cisco®

Mida VoiceCast

Mida VoiceCast enables Streaming Audio Multicast functionalities, in order to deliver announcements, important messages, internal communications or alarms to a group of phones in the same time.
It can manage for example that one of the phone belonging to the “VoiceCastEnabled” phone group (usually high level management) starts a call to another (or to the same) group of phones, in order to make a “one to many” communication, in a push-to-talk way.
Examples may be the company End of Year Message from the President or an important communication from the General Manager to his staff.
The system is able to allow questions from attendees too, that have to be performed in a controlled way, according to the Supervisor instructions.

Which platform are you interested in?

Cisco®

Mida Rec

MidaRec performs voice recording of telephony conversations in both TDM or VoIP networks, using reliable storage systems, and allowing quick and secure search process, thanks to call tagging with telephony and custom data.

It can be used in call centers, banks or enterprises operating with trading, safety or emergency services, telecom operators with several benefits:

• Reduces exposure to liability with compliance with industry guidelines and legislation
• Resolves disputes or misunderstandings, related to verbal advice or instructions
• Can be used for training of call center operators
• Allows performance or activity monitoring
• Traps abuse or nuisance calls

Which platform are you interested in?

Cisco®Innovaphone®

Mida VoiceMail

Mida VoiceMail is an Advanced Voice Mail solution with powerful unified messaging features, enabling to access your multimedia contacts using your preferred device.

Mida VoiceMail is one of the powerful Mida Suite applications, and is fully integrated in it.
It can be configured as an option of Mida IVR too, in a seamless way, so becoming one of the possible actions for incoming calls management.

Basic behavior is to manage phone calls in case you cannot answer: it allows callers to record their messages, and lets you listen the messages from anywhere, just using your telephone or a simple Web Browser.
More than this, Mida VoiceMail provides unique and advanced features, to make your customer always connected.

Which platform are you interested in?

Cisco®Innovaphone®

Mida VoiceAttendant

Mida Voice Attendant is an automated attendant solution for VoIP and TDM networks, which allows callers to be automatically transferred to specific extensions without any manual operations.
It uses flexible and configurable IVR interface and a powerful Voice Recognition tool for the recognition of the name or of the office the caller is looking for.
Technology leader Loquendo (www.loquendo.com) tools are used for Voice Recognition (ASR) and Speech Synthesis (TTS).

Which platform are you interested in?

Cisco®Innovaphone®

Mida WhoIs

MidaXMLServer is an enabling component that allows the delivery of XML services for Cisco IP Phones.

Mida WhoIs is part of the MidaXMLServer, which allows caller identification on Cisco IP Phones.
This solution is fully integrated with MidaDirectory, which manages integrated Directories in the IP Phones.

This XML service enables the visualization on the IP Phone display of all information related to the caller (name, company, phone number,..).
The system is able to monitor the the IP phones status, where the service is enabled, by interfacing via TAPI the PBX.
Once there is an incoming call, the system gets first the phone number and then all the information that are linked to that phone number (in the available directory).

Which platform are you interested in?

Cisco®

Mida WFM

Mida Voice WFM is the Mida solution for remote Work Force Management in VoIP networks.
Mida Voice WFM implements the Remote Presence Manager, for automatically managing workers presence/absence inside the company, due to different reasons such as illness and vacation. The application may be integrated within the company information system.

This solution allows managers to immediately be notified when workers will not be present at work, so enabling them to fast rearrange their teams.
In the same time Human Resources Office will be notifies of such absences, so that they can manage storing of necessary information and communicate them to the right people.

Which platform are you interested in?

Cisco®Innovaphone®