10 February 2022
Call Recording: the 6 main benefits for your customer service
Call recording softwares are important tools companies can rely on as they can often be integrated…
0 Comments8 Minutes
Post
10 February 2022Customer ServiceCustomer Service,call recording,Unified Communications,customer care,Recorder
17 January 2022
Another big milestone achieved: Mida UC suite for Zoom
Mida UC portfolio is getting more and more enriched with new solutions: we are happy to announce…
0 Comments5 Minutes
Post
17 January 2022Products,Zoomuc,Cloud Contact Center,Zoom UC applications,Unified Communications,uc market,Recorder
13 January 2022
New Year, New Plans: Preview from UC Summit 2022
Mida will be among the sponsors of UC Summit, the UC Today’s annual conference and expo about…
Zoom,Events and webinars,Products
0 Comments4 Minutes
Post
13 January 2022Zoom,Events and webinars,ProductsUC Solutions,Zoom UC applications,UC Summit,Call Analytics
3 December 2021
Microsoft Teams updates – Fall 2021
Have you followed all the latest Microsoft Teams updates? If you feel you have missed something,…
0 Comments6 Minutes
Post
3 December 2021Microsoft Teams
15 November 2021
How to complete Microsoft Teams offer with enterprise telephony solution – webinar
Are you a service provider or a system integrator? What do you know about Direct Routing and…
0 Comments4 Minutes
Post
15 November 2021Events and webinarsPartnership,Microsoft Teams
12 November 2021
Meet us at “It’s all banking & insurance” – 2021
Next week we will attend “It’s all banking & insurance”, the event focused on technological…
0 Comments3 Minutes
Post
12 November 2021Events and webinars
19 October 2021
3 reasons to adopt a contact center with CRM integration
The choice of which contact center platform to adopt is a complex task: there are many aspects to…
0 Comments4 Minutes
Post
19 October 2021Customer Servicecontact center,Customer Service,CRM integration,UC Solutions,CRM
24 September 2021
6 tips to empower your agents’ performances
No more doubts about the importance of keeping your agents motivated: the way your operators engage…
0 Comments6 Minutes
Post
24 September 2021Customer Servicecontact center,customer care,Agents' performances,Unified Communications,Customer Service
8 September 2021
Microsoft Teams Updates – Summer 2021
Microsoft Teams never stops its improvement process to provide always the best user experience.…
0 Comments5 Minutes
Post
8 September 2021Microsoft TeamsMicrosoft Teams,online meetings,Webinar,Unified Communications,Microsoft Teams updates
4 August 2021
No barriers for visually impaired and blind operators: the partnership with Vision Dept
The steady growth of customer service importance has placed more attention on user experience and…
0 Comments4 Minutes
Post
4 August 2021Partnerships,ProductsAttendant Console,Visually impaired operators,Unified Communications,Partnership,Blind operators