Mida solutions: Mida Operator Console
Easy, reliable and ready to use… what else do you need?
Flexibility, accessibility and reliability are the keywords at the core of this application.
Mida Operator Console can be used almost from anywhere thanks to the seatless architecture: it is completely web based so all needed is an internet connection and proper credentials to access the console from any device.
Accessibility is boosted even by the deep interoperability with the most common interfaces for visually impaired, like Jaws and Cobra, enabling Mida Operator Console to be used by blind operators.
Integrating various CRM systems, providing advanced Camp-on and Call Parking features and localized in various language (now including French), it is the perfect solution for those looking for a complete console enabling to boost agents’ efficiency and service quality.