PRODUCTS GENERAL COMPATIBILITY

- Mida eFramework services general compatibility with PBXs
See which PBX models are compatibile with Mida eFramework Apps.

- Supported protocols
See the protocols supported by the specific Mida eFramework Apps.

- Required ports
See which ports are required for a correct functioning of Mida eFramework App.

- Supported codecs
See the codecs supported by the specific Mida eFramework Apps.

- Mida Operator Console compatibility with phones and headsets
See which phone models are compatible with Mida eFramework Attendant Console.

- Mida Operator Console compatibility with 3rd Party Software
See which 3rd Party Software (for visually impared) are compatible with Mida eFramework Attendant Console.

- Mida Phone Services compatibility with phone models
See which phone models are compatible with Mida eFramework Phone Services.

- Mida Rec compatibility
See, in particular, which other network elements are compatible with Mida eFramework Recorder (for Mida Rec compatibility with PBX models, please see Mida eFramework services general compatibility with PBXs).

- Mida TerraFaxPro supported PBXs
Mida TerraFaxPro is based on Dialogic SR140. See the SR140 compatibility list for further details on supported IP PBXs and Voice Gateways.

Mida eFramework services general compatibility with PBXs:

PBX Compatible Versions Operator Console Recorder Billing Fax Server Automated Attendant Queue Manager Phone Services Mobile 4 Mobility Voice Office Notes
Cisco-23UCM 7.1(2), 8.x, 9.x, 10.x, 11.x greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 Cisco Marketplace
Cisco-23BE7000 9.x, 10.x, 11.x greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 Cisco Marketplace
Cisco-23BE6000 8.6, 9.x, 10.x, 11.x greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 Cisco Marketplace
Cisco-23BE4000 - greenticket23 greenticket23 - greenticket23 greenticket23 greenticket23 - - greenticket23 Cisco Marketplace
Cisco-23HCS 8.6, 9.x, 10.x greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 Cisco Marketplace
Cisco-23CUCME 8.x, 9.x greenticket23 greenticket23 - greenticket23 greenticket23 greenticket23 - - greenticket23 Cisco Marketplace
broadsoft-23Broadworks R.18sp1 - - - greenticket23 - - - - - Broadsoft Xchange
broadsoft-23Broadworks R.20sp1 greenticket23 greenticket23 greenticket23 greenticket23 - - - - - Mida OperatorConsole
Mida FaxServer
Huawei-23eSpace1900 V200R003C00 greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 - - greenticket23 Huawei Open Lab
Huawei Partner Profiles
Huawei-23AR 1200 G3 5.150 (V200R005C10SPC300) greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 - - greenticket23 Huawei Open Lab
Grandstream-23 UCM 1.0.6.10 + greenticket23 greenticket23 - - greenticket23 greenticket23 - - greenticket23
Leonardo-23Voice Manager 2.22.034 + greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 - - greenticket23
Monkeyvoice-23 2.1 greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 - - greenticket23
Asterisk-23 1.6 + greenticket23 greenticket23 greenticket23 - greenticket23 greenticket23 - - greenticket23
Innovaphone-23 8, 9 greenticket23 greenticket23 - greenticket23 greenticket23 greenticket23 - - greenticket23
PortaOne-23PortaSwitch MR 48-1, MR 49-0 greenticket23 - - - - - - - -
MicrosoftLync-skype4b-23 2015 - greenticket23 - greenticket23 greenticket23 greenticket23 - - greenticket23 Interoperability tested along with the following voice gateways:
Audiocodes Mediant 800 +
Patton VoiceGateways
AlcaLu-23OmniPCX Enterprise 9.x - greenticket23 - greenticket23 - - - - -
avaya-23IP Office - greenticket23 - - - - - - - Only SIP sniffing
avaya-23Communication Manager - Aura 6.x + - greenticket23 - - - - - - -
RibbonKandy_23 greenticket23 greenticket23 greenticket23 - greenticket23 greenticket23 - - -
Sangoma-23FreePBX greenticket23 greenticket23 - greenticket23 greenticket23 greenticket23 - - -

Supported protocols

Products Type Element/Protocol Standard Notes
Recorder-69Recorder VoIP terminated SIP RFC 3261, RFC 3262, RFC 2327, RFC 3665, RFC 3666, RFC 3264 Only SIP over UDP supported.

NOE protocol compatibility needs to be assessed with Mida Team.
Contact Mida Team for further details.
RTP RFC 1889 RTP media, RFC 1890 RTP audio
DTMF mode RFC 2833, SIP info, Inband
VoIP sniffer SIP RFC 3261, RFC 3262, RFC 2327, RFC 3665, RFC 3666, RFC 3264
SCCP Cisco Skinny Call Control Protocol (SCCP)
RTP RFC 1889 RTP media, RFC 1890 RTP audio
NOE
E1 terminated
E1 tapped
EuroISDN PRI (EDSS1) Primary rate ETS 300 011, ITU-T Q.921, ITU-T Q.931, ITU-T Q.932, ITU-T Q.955,
ETS 300 402-1
UUS ITU-T Q.850, ETSI TS 102 610
Cisco Built-in-Bridge SIP RFC 3261, RFC 3262, RFC 2327, RFC 3665, RFC 3666, RFC 3264
RTP RFC 1889 RTP media, RFC 1890 RTP audio
SIP-R SIP-R ETSI TS 103 389 v.3.0.0 (JUN 2015)
RTP RFC 1889 RTP media, RFC 1890 RTP audio
Queue_Manager-46Queue Manager VoIP SIP RFC 3261, RFC 3262, RFC 2327, RFC 3665, RFC 3666, RFC 3264 Only SIP over UDP supported
Voice_Mail-46Voice Office RTP RFC 1889 RTP media, RFC 1890 RTP audio
Automated_Attendant-46Automated Attendant DTMF mode RFC 2833, SIP info, Inband
Fax Server-46Fax Server FoIP SIP RFC 3261 • Only SIP over UDP supported
• ITU T.30 Group 3
• T.38 fallback to pass through support
• V.17, V.29, V.73 ter, V.21 and V.33 compliant with auto-fallback
• Up to 33.6 kbps with auto-fallback transmission rate
• ECM error correction supported. Please note that the retransmission rate on FoIP solutions might be higher than on traditional TDM solutions.
• Image compression MH, MR, MMR
• A4, A3 and B4 compatible
(further details here)
T.38 ITU-T T.38
G.711 ITU-T G.711 (FoIP pass through)
H.323 ITU-T H.323

required ports


Products eFramework - PBX PBX - client client - eFramework Notes
Recorder - 5062 (UDP / SIP)
- 10.000-20.000 (UDP / RTP)
- - 80 (TCP / HTTP)
- 4848 (TCP / HTTP)
- 8090 (TCP / HTTP)
- 9080 (TCP / HTTP)
- 443 (TCP / HTTPS)
- 161 (UDP / SNMP)
only for active recorder
Automated Attendant
Voice Office • e-mail integration requires:
- 25 (TCP / SMTP)
- 587 (TCP / SMTPS)
Queue Manager • e-mail integration requires:
- 25 (TCP / SMTP)
- 587 (TCP / SMTPS)
Operator Console - CUCM:
- 69 (UDP / TFTP)
- 6970 (TCP / HTTP)
- 8443 (TCP / HTTPS)
- 2748 (TCP-UDP / CTI) (deskphone mode)
- 5060 (UDP / SIP) (softphone mode)
- 16.384-32.767 (UDP / RTP-RTCP) (softphone mode)

SIP CROSS PLAT.:
- 5000+ (UDP / RTP)
Billing - 21 (TCP / FTP)
- 22 (TCP / SSH)
- • e-mail integration requires:
- 25 (TCP / SMTP)
- 587 (TCP / SMTPS)
Fax Server 5060 (UDP / SIP) - 631 (TCP / HTTP) required for fax printers.
• e-mail integration requires:
- 25 (TCP / SMTP)
- 587 (TCP / SMTPS)
- 110 (TCP / POP3)
- 995 (TCP / POP3S)
- 143 (TCP / IMAP)
- 993 (TCP / IMAPS)

supported codecs

Codec Operator Console on Cisco UCM Operator Console on SIP cross platform Recorder Automated Attendant Queue Manager Voice Office Notes
G.711 greenticket23 greenticket23 greenticket23 greenticket23 greenticket23 greenticket23
G.729 a/b greenticket23 - greenticket23 greenticket23 greenticket23 greenticket23
G.722 greenticket23 - - - - -

Mida Operator Console compatibility with phones and headsets

Vendor Series Models Notes
Cisco-23 69xx all
Cisco-23 78xx all
Cisco-23 79xx all
Cisco-23 88xx all
Cisco-23 89xx all
Cisco-23 99xx all
Cisco-23 DX 650, 70, 80
Huawei-23 eSpace 7910, 7950
Jabra_GN-30 Jabra Evolve 20, Jabra Evolve 30, Jabra Evolve 40, Jabra Evolve 65, Jabra Evolve 75, Jabra Evolve 80,
Jabra Pro 900 family, Jabra Pro 9400 family, Jabra Motion Office,
Jabra BIZ 1500, Jabra BIZ 2300, Jabra BIZ 2400II
snom-23 3XX 300, 320
snom-23 7XX 710, 715, 720, 760
Yealink-23 T4 T48G, T46G, T42G, T41P
Yealink-23 T2 T28P, T26P, T22P, T20P
Yealink-23 T1 T19P
Polycom-23VVX 600, 500, 410, 400, 310, 300
Grandstream-23 GXV 3275, 3240
Grandstream-23 GXP 2200, 1160/1165, 1400, 1450, 2100, 2120, 2124, 2160, 2140, 2130

Mida Operator Console compatibility with 3rd Party Software

Vendor Product Website
freedom-23 JAWS (v. 13 or later) Official website
freedom-23 MAGic Official website
baum-23 Cobra (v. 10 or later) Official website
NVaccess-23 NVDA (v. 2013 or later) Official website
ai-squared-23 Zoom Text Official website

Mida Phone Services compatibility with phone models

Vendor Series Models Notes
Cisco-23UCM 69xx all
Cisco-23UCM 78xx all
Cisco-23UCM 79xx 7905(G), 7906(G), 7911(G), 7912(G), 7931(G), 7940(G), 7941(G), 7942(G), 7945(G), 7960(G), 7961(G), 7962(G), 7965(G), 7970(G), 7971(G), 7975(G), 7985(Tandberg)
Cisco-23UCM 88xx all
Cisco-23UCM 89xx all
Cisco-23UCM 99xx all

Mida Rec compatibility (other network elements)

Vendor Products Versions Notes
Cisco-23 MediaSense 8.6, 9.x, 10.x, 11.x
Cisco-23 Built-In Bridge phones any https://developer.cisco.com/site/uc-manager-sip/faq/supported/
Huawei-23 SoftX MSC-S GSM-R Networks
IPtrade-23 T32M-T3230 r.7.6.3.28595 test passed even with v. R8.2.1 and R8.3.1
IPtrade-23 TPO 7.6.3.28595 test passed even with v. R8.2.1 and R8.3.1