Finance
Healthcare
Manufacturing industry
Public Administration
Retail
Multiutility
Educations
Hospitality/Leisure
Mida Solutions has a set of products that can be easily combined to address the main needs of the finance sector.
Voice recording, fax server, call accounting, phone welcome services and extended directory based phone services are some of the applications supporting banks and finance institutions internally and also towards the customers. News
Released Mida Terrapin v1.2
August 3rd, 2010
Mida Solutions has recently released Terrapin v.1.2, the value added services suite for Cisco Unified Communications Manager available on hardware appliance.
The main new ...
Mida Products are Certified on Alice iN-BVS Architecture
July 13th, 2010
Mida Solutions confirms its focus on quality and reliability assuring proper certifications of its unified communications products. All services of the eFramework suite are ...
Mida Testud is now Cisco Compatible
July 9th, 2010
Mida Testud has recently passed the Interoperability Verification Tests with Cisco Unified Communications Manager v.7.1 and now it is officially a Cisco compatible product.
Mida ...
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Healthcare structures, both public and private ones, have specific internal needs such as phone integration with personnel search systems in case of urgencies, automatic recording of emergency calls, distribution of internal phone costs to the various departments.
Further services to the customers, such as visit reservation phone requests, can also be created using Mida Solutions products.
Mida Solutions deployed several Software Application to improve users productivity and and efficiency in the Industry area. Mida added value applications focus on cost optimization and workflow and process integration, the main needs of the industry sector nowadays.
In case of Public Administration and Government institutions the objective is to enhance communication with, and responsiveness to, the public.
Retail and large shops need to give a full time operational phone service to their customers. Managing customers request in an automated way and directing the request efficiently is cutting dramatically costs improving the quality of the given service.
Multi-utility organizations need to comply to strict rules in order to assure a proper service. Mida offers all the modules needed to support a proper customer service and also, in special cases, to handle special cases, such as speech recordings of emergency calls.
Education organizations, and specifically universities, have the need to manage different internal departments and support them with advanced VoIP communication solutions. Free phone access based on recent technologies, such as skype, are essentials in large schools and campus.
Hotels and temporary events often need solutions designed to offer temporary services using pre-paid cards. Mida Billing and other services are available to set up similar services in permanent and temporary structures.